Privacy Policy

Effective Date: October 12, 2026

Neon Compass LLC ("Neon Compass," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.neoncompasslife.com (the "Site"), communicate with us, or register for and participate in our retreats and services.

Please read this Privacy Policy carefully. By using our Site or submitting personal information to us, you consent to the practices described in this policy.

1. Information We Collect

We collect information that identifies, relates to, or describes you ("Personal Information"). The types of information we collect include:

  • Contact & Identification Data: Name, email address, phone number, mailing address, date of birth, and passport details (when required for international retreat travel).

  • Booking & Financial Data: Deposit and payment information, billing address, and transaction history. (Note: Payment card details are processed securely by our third-party payment processors and are not stored directly on our servers.)

  • Health & Special Requirements Data: Medical conditions, physical limitations, dietary restrictions, food allergies, emergency contact details, or mobility requirements you voluntarily disclose to ensure your safety and comfort during a retreat.

  • Communications Data: Information provided when you fill out contact forms, subscribe to our newsletter, request information, or send us inquiries via email.

  • Media & Marketing Data: Photographs, videos, or audio recordings taken during retreats in which you may appear (subject to our Terms & Conditions), as well as your marketing preferences.

  • Technical & Usage Data: Information collected automatically when you visit our Site, including IP address, browser type, operating system, referring URLs, pages viewed, and browsing behavior gathered via cookies and standard web analytics tools.

2. How We Use Your Information

We use the personal information we collect for business and operational purposes, including:

  • Processing & Managing Bookings: To process retreat deposits, manage registrations, issue confirmations, arrange accommodations/activities, and communicate itinerary updates.

  • Ensuring Health & Safety: To accommodate dietary needs, evaluate physical readiness, and handle medical emergencies if necessary during retreat activities.

  • Customer Support & Communication: To respond to inquiries, send administrative updates, and provide customer support.

  • Marketing & Promotional Purposes: To send newsletters, updates about upcoming retreats, and promotional offers (you may opt out at any time).

  • Website Improvement & Analytics: To analyze Site traffic, improve user experience, and optimize our digital marketing efforts.

  • Legal Compliance & Protection: To comply with legal obligations, enforce our Terms & Conditions, and protect the safety, rights, or property of Neon Compass, our guests, or others.

3. How We Share Your Information

We do not sell, rent, or trade your Personal Information to third parties. We only share information as necessary to fulfill our services or operate our business:

  • Third-Party Service Providers: We share necessary details (e.g., names, dietary needs, mobility restrictions) with retreat venues, accommodations, transportation services, guides, and activity providers to execute retreat itineraries.

  • Payment Processors: Payment transactions are handled by secure payment gateway providers who process financial data in accordance with industry security standards.

  • Business Operations Tools: We share data with trusted vendors who assist with website hosting, email marketing, web analytics, and customer communication platforms.

  • Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental regulation, or in response to emergency health/safety situations.

4. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze traffic patterns, and remember user preferences.

  • Essential Cookies: Necessary for basic Site functions and navigation.

  • Analytics Cookies: Help us understand how visitors interact with our Site (e.g., Google Analytics).

You can control or disable cookies through your web browser settings. Please note that disabling certain cookies may affect Site functionality.

5. Data Security

We implement reasonable technical, administrative, and physical security measures to safeguard your personal information against unauthorized access, loss, alteration, or disclosure. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, complete retreat services, resolve disputes, and comply with legal or financial record-keeping obligations.

7. Your Rights & Choices

  • Opt-Out of Marketing: You can unsubscribe from promotional emails at any time by clicking the "unsubscribe" link at the bottom of any email or contacting us directly.

  • Access & Correction: You may request access to, or correction of, the personal information we hold about you by emailing us.

  • Image Opt-Out: If you prefer not to have photographs or videos containing your likeness used in marketing materials, please notify us in writing prior to your retreat start date.

8. Third-Party Websites

Our Site may contain links to third-party websites or services (e.g., social media platforms, travel insurance providers). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their respective privacy policies.

9. Children’s Privacy

Our Site and services are not directed toward children under 13 years of age, and we do not knowingly collect personal information from children under 13 without verifiable parental or guardian consent.

10. Updates to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our Site or services after any modifications constitutes acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Neon Compass LLC

Email: hello@neoncompasslife.com

Website: www.neoncompasslife.com